Terms

Using BigFirstName

You’re responsible for your account and anyone you allow to use it. Ordinary collaboration is welcome, within your plan’s limits. Make sure you’re authorised to act for your organisation or client and to use your chosen payment method.

Please don’t use BigFirstName unlawfully or abusively, infringe other people’s rights, interfere with the service, or sell or distribute account access to unrelated third parties.

You can use what you create for any lawful purpose, including commercial and client work. You can keep using downloaded files after your paid plan ends. We and our licensors retain ownership of the app and its built-in designs.

Your Content and Data

We claim no ownership of your content or data. You’re responsible for having the right to upload and use the information and materials you provide. You allow us to use them as needed to operate, maintain and support the service, including proactive troubleshooting and correcting technical or data problems.

When you publicly share posts about events you’ve used BigFirstName for, you allow us to link to and reshare them on our website and social channels with attribution, to the extent you have the rights to allow this.

Plans, Payments and Refunds

Prices, features and billing periods are shown before you buy. Subscriptions renew automatically until cancelled. Fixed-term upgrades expire at the end of the purchased period without automatically renewing.

You can cancel a subscription at any time through your account’s billing page, with paid access continuing until the end of the period already paid for.

We offer a full refund on request within 30 days of any payment, including renewals and fixed-term upgrades, with no explanation needed. Contact support@big.first.name to request a refund. A full refund ends paid access and stops renewal. Your account returns to the free plan and keeps its existing guest lists and designs. This guarantee is in addition to your legal rights.

Looking After the Service

We run and support BigFirstName with reasonable care and skill. We cannot guarantee uninterrupted availability or fixed support response times.

Please check your content, paper and printer settings, and make a test print before printing a batch.

Closing or Suspending Accounts

Account settings explain how to close your account, including the steps for any active subscription. Closing your account removes your saved event work from the app.

We may suspend or close accounts for serious breaches of these Terms, or where reasonably necessary to protect people or the service or comply with the law. We’ll endeavour to contact you first where practical, but may act immediately in urgent cases.

Changes and Your Rights

We’ll endeavour to give you at least 30 days’ notice of changes to these Terms, where practical. Changes will not apply retrospectively to purchases already made.

These Terms are governed by the law of England and Wales. Your legal rights as a consumer remain unaffected.